Methods of Support

General Hosting Advice, Getting Support

If your web site is down at 3am in the morning, the last thing you want to do is to write an email to your hosting company which probably won’t get replied to for several hours. Before buying check what the methods of support are. We recommend choosing a hosting company that has;

  • Freephone 24/7 Phone Support or 24/7 Live Chat
  • Email Support with Pager Support for Emergencies
  • Mailing Address Provided

A forum is also a good way of finding out if other people are experiencing problems on the same server. A forum also gives a good indication of how many clients the company has.

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